Other Applications for Phebi Technology

People now use voice technology in many ways—their smartphone, smart speakers, smart devices with built in "personal assistants," etc. —in their daily lives. Increasingly, they expect the option to use their voice rather than a keyboard in all types of interactions.

Phebi is a leader in the Voice Revolution. In addition to Phebi Search, our flagship software for v-commerce, we're deploying our one-of-a-kind voice technology in other ways via what we call "Phebi Labs."

In Phebi Labs, we work closely with partners who are innovation leaders and subject matter experts in various fields to create, refine, and launch new software applications that enable people to have their voice heard, and to do more than they’ve ever done before.

On this page, we give you a look into some of the things we’re working on at Phebi Labs. If you are interested in learning more about them, deploying them, or connecting with us about an idea that you have, you can get in touch with us here.

Forward-looking market researchers are integrating Phebi technology to voice-enable surveys so they can increase response rates and gain new insights.

In addition to making it easy for people to give longer, information-rich answers to questions, Phebi's technology enables researchers to gain additional insights, including information on the respondent's emotions as they speak. How does that work? By now, you've likely experienced how facial recognition software works in real-time. Phebi's voice recognition technology achieves an analogous result, and more, for spoken words.

Phebi Survey has been field-tested with positive results, some of which have been presented at industry meetings. As a result, the project is in the final stage at Phebi Labs; we expect to make it generally available soon. Now, we are interested in finding additional partners who will interact closely with us as they deploy their surveys so we can gather additional data about how adding voice improves survey outcomes and refine our go-forward product plan.

The benefits of Phebi Survey include:

  • A Better User Experience: Integrating voice streamlines the respondents’ user experience, makes surveys easier and more enjoyable to complete, particularly on mobile devices, and builds your brand by enabling people to interact with your survey the way they want to. They can take the traditional route of reading questions and typing responses. Or, they can read and talk or listen and type or listen and talk.
  • Higher Completion Rates: When you improve your completion rates you save time and money. Better experiences, and perhaps the “wow factor” of using voice technology to complete a survey, lead to higher completion rates. In addition, voice-enabling surveys can make them easier to complete for the visually impaired as well as respondents who may struggle with a mouse and keyboard, or with typing on a mobile device’s screen. Voice expands potential respondent pools while supporting your company's accessibility efforts.
  • Richer Answers, Including Emotion Detection: When people can talk instead of type, they are more likely to give a longer answer from which researchers are able to glean more insight. Phebi also provides the ability to detect emotion in the respondent’s voice (as well as other things, such as gender), enabling you to learn things that you simply can’t learn from a typed answer or an answer gathered via IVR or other basic recording methods.
  • Improved Authentication: Trusting in the quality of respondents is paramount in market research. Voiceprint and other new analysis capabilities can confirm participants are genuine, help prevent fraud, and the reduce the effects bots can have on results.

Partners Include:
Askia
Day One Strategy
Respondi

Want to learn more or put this technology to work for you? Contact us here.



Voice technology can make it easier for market researchers to supplement survey research with methods that enable them to discover how topics and brands are interwoven in our daily lives. For example, people have looked through thousands of hours of audio from call center conversations to try to extract key topics like returns or complaints to better analyze this data. But, early versions of that technology have proven to be inaccurate, especially when there are lengthy spoken responses, and very expensive, especially when long transcriptions are required.

Phebi Detect is a next generation approach to solving this problem. It deploys more accurate natural language technology and identifies with time stamps when key words and phrases are used so that you can quickly and easily find, listen to, or transcribe, only the information that matters to you.

Phebi Detect has been field-tested with positive results. As a result, the project is in the final stage at Phebi Labs; we expect to make it generally available soon. Now, we are interested in finding additional partners who will interact closely with us so we can gather additional data about how adding voice improves market research outcomes and refine our go-forward product plan.

The benefits of Phebi Detect include:

  • Time and Cost Savings: Compared to the big-name alternatives, due to its highly accurate, keyword- (and key phrase) based approach, Phebi Detect is radically more cost-effective. Phebi saves you money on the per hour listening charges, and time and money by enabling you to focus on, and only to pay for the transcription of, what matters to you.
  • Richer Answers, Including Emotion Detection: Phebi Detect enables you to listen to how people talk about your brand or a topic that interests you and provides you with "in context" insights that you can't get from other approaches. For example, Phebi provides the ability to detect emotion in the respondent's voice (as well as other things, such as gender), enabling you to learn things that you simply can't learn any other way.
  • Improved User Experience: Compared to other research methods, Phebi Detect enables you to use a minimally intrusive approach and to quickly gain insights.
  • Improved Authentication: Voiceprint and other new analysis capabilities can confirm the identify of speakers and enable you to more easily sort responses based who is speaking.

Partners Include:
Big Sofa Technologies

Want to learn more or put this technology to work for you? Contact us here.

This project encompasses and expands the Phebi Assist (software) and Phebi Connect (optional hardware) projects. Perhaps you have used a voice interface to find a specific movie across various streaming services. With this project, our goal is to deliver "the business person's secret weapon," an application that solves a similar, but much more complex problem—we want to help information-driven organizations empower employees with secure, accurate, real-time access to sensitive business data and extensive internal archives.

We've all felt the frustration of waiting on business information that should be readily available, but somehow just isn't. While we wait, and search across multiple systems and file structures, our decision making is stalled, and momentum is lost. The goal of this project it to make sure the data needed to take action is always a simple voice query away.

Consider opportunities such as a sales person sitting in her car needing access to the latest account information before entering her client's lobby for a meeting:

  • "What are YTD sales for electric scooters in Southern California?"
  • "How are sales pacing against target in the Northeast Region for February?"

Or a sales manager working on monthly incentive programs:

  • "What SKUs are pacing above target this month?"
  • "What SKUs are pacing below target this month?"

Recently, we've been focused on the exciting new upgrade of Phebi Search and the two projects listed above. As a result, this project is still in the early stage; the best partners are ones with well-defined goals and a willingness to work collaboratively to solve problems.

Whether or not you fit that profile, here are a few concept videos from the very early days of this project that may help to pique your interest.

Partners Include:
Havas Media Group
Delineate. The Audience Intelligence Agency
Newlink Group

Want to learn more or put this technology to work for you? Contact us here.

Contact Us

The Voice Revolution is happening all around us today. Phebi technology was built to humanize data and make it easier to interact the most natural way – via speech.

The technology:

  • Ingests data sets,
  • Creates customized audio databases, and
  • Uses them to power contextualized voice search.

This means that when people talk to Phebi, the technology listens for the right words (and does not get thrown off by other words that are less useful in completing the search).

The sky is the limit as far as the applications Phebi technology can be applied to, and the benefits it can bring to people.

To learn more about what's happening inside Phebi Labs, take advantage of cutting-edge technology before your competitors do, pitch an idea, or become a partner, send an email to Phebi Labs here.

We look forward to seeing what the community builds!